Call us. We answer emergency calls, even after hours.
Our regular hours are 8 AM to 8 PM, 7 days a week. When water is pouring in or sewage is backing up, that’s different: call anyway. We pick up, and when it can’t wait until morning, we come out.
(586) 345-7292- Macomb, Oakland & Wayne counties
- Water removal + cleanup
- Sewer backups
- Failed sump pumps
What to do while you wait
- Stay out of the water if anything electrical is in it.Outlets, extension cords, a furnace or a water heater sitting in water can be deadly. Only shut off power at the panel if you can reach it without stepping in water.
- Figure out if it’s clean water or sewage.Water from the walls or floor after rain is groundwater. Water coming out of the floor drain, toilet or shower that smells is sewage. Keep kids and pets away from sewage.
- Stop adding water.If it’s a sewer backup, stop running water, flushing toilets and doing laundry until it’s fixed.
- Check the sump pump.Is it plugged in? Is the breaker on? Is the float stuck? If it’s buzzing but not pumping, unplug it and call us.
- Move what you can.Get boxes, photos and electronics up high. Don’t move anything heavy while standing in water.
- Take photos and video for insurance.Shoot the water line, the damage and where it came in before anything is cleaned up.
Clean it out, dry it out, then fix the cause
- Pump out standing water.
- Tear out wet drywall, framing, carpet and flooring, and haul it all away.
- Dry the basement with commercial fans and dehumidifiers.
- Spray disinfectant, which matters even more after a sewer backup.
- Find out why it flooded and fix it: a new sump pump or battery backup, a backwater valve, sewer line repair or waterproofing.
We don’t rebuild finished basements. We get you clean, dry and protected so your contractor can rebuild on a basement that won’t flood again.
Stop it from happening again
Most floods we see come down to one of four things:
- Sump pump failed or there was no battery backup when the power went out
- No backwater valve, so the city sewer backed up into the house
- A broken or root-filled sewer line
- Old drain tile that can’t keep up anymore
Emergency flooding questions
Do you really come out at night?
Our regular hours are 8 AM to 8 PM, 7 days a week. If you call with a real emergency after hours, like sewage backing up or water pouring in, we answer, and if it can’t wait until morning, we come out.
Will my homeowners insurance cover it?
It depends on your policy and what caused it. Sewer backup and sump pump failure are often separate add-ons. Take photos before cleanup and call your agent. More on insurance and basements.
Is sewage water dangerous?
Yes. Sewer backup water carries bacteria. Keep kids and pets out, don’t touch it with bare hands, and throw away porous items like carpet, pads and drywall that it soaked.
How fast does mold start?
Mold can start growing within 24 to 48 hours on wet drywall, carpet and wood. That’s why we tear out wet materials and dry the basement right away.
Do you rebuild the basement after?
No. We remove the wet materials, dry and disinfect, then fix whatever caused the flood. Your contractor can rebuild once the basement is dry and protected.
Related: Flooded basement: the first 24 hours · Sewer backup in the basement · Flood cleanup service