Payment Terms

This Agreement is between Mansour’s Innovations LLC, a Michigan limited liability company based in Shelby Township, Michigan (“Company”, “we”, “us”), and the person paying (“Customer”, “you”). It applies to every payment you make to us by credit card, debit card, Apple Pay, Google Pay, Cash App or any other electronic method, whether online, by payment link, by invoice or in person, including deposits, progress payments, final payments and prepayments (each a “Payment”).

1. Authorization of payment

1.1 You confirm that you are the authorized holder of the card or account used, or that the authorized holder has given you permission to use it for this Payment.

1.2 You authorize the Company, through its payment processor Square, to charge the amount you enter or approve for the work described in your written estimate, contract, change order or invoice (the “Work”).

1.3 You confirm that the amount and the description of the Work are correct and that you are not making this Payment by mistake.

1.4 The charge will appear on your statement as Mansour’s Innovations or a similar name shown by Square. You agree that you recognize that name as the Company.

2. The Work and documentation

2.1 The Work is limited to what is written in your estimate, contract, change order or invoice. Any change in the Work or price must be approved by you in writing, including by text message or email.

2.2 You agree that the Company may take dated photographs, videos and notes of the job site, the Work and any conditions found, before, during and after the Work, and may keep them as business records.

2.3 When the Work is finished, you will be asked to confirm completion. If you do not report a specific problem in writing within 7 days after the Work is finished, the Work will be treated as complete and accepted. Accepted Work remains covered by any written warranty the Company gave you.

3. Deposits and progress payments

3.1 Deposits reserve your place on the schedule and pay for materials, equipment, permits and labor scheduled for your job. Deposits are applied to your final balance.

3.2 Subject to your cancellation rights in Section 4, once materials have been ordered, equipment or crews have been scheduled, permits applied for or Work has started, the Company may keep the part of any deposit or Payment that covers costs already incurred and Work already done, plus any non-returnable material costs.

4. Your right to cancel

4.1 If you signed your agreement at your home or somewhere other than our place of business, Michigan law gives you the right to cancel without penalty until midnight of the third business day after you signed, as explained in the Notice of Cancellation given to you with your agreement. If you cancel within that time, every Payment you made will be returned within 10 business days after we receive your notice.

4.2 After any legal cancellation period ends, you may cancel the remaining Work by written notice. You remain responsible for Work already performed and costs already incurred under Section 3.2.

5. Refunds

5.1 Refunds are given only as stated in these terms, your written contract or our written warranty, or as required by law.

5.2 No refund is owed for Work that has been performed as described in your estimate, contract or invoice.

5.3 Problems with completed Work are handled by repair under our written warranty where it applies. Our 25-year transferable limited warranty covers waterproofing Work only, under its written terms.

5.4 Any refund will be made to the original payment method.

6. Contact us first

6.1 Before you contact your bank or card issuer about any Payment, you agree to contact the Company in writing (text to 586-345-7292 or email to mansoursinnovations@gmail.com), describe the problem and give the Company 14 days to respond and try to resolve it, including by refund, credit or repair where owed.

6.2 Nothing in these terms takes away any right you have under federal or Michigan law that cannot be waived, including your rights under the Fair Credit Billing Act and the Electronic Fund Transfer Act.

7. Disputes and chargebacks

7.1 A “Chargeback” is a dispute or reversal of a Payment that you request through your bank, card issuer, Square or a payment app.

7.2 If you request a Chargeback for a Payment that you authorized for Work that was performed, or without first following Section 6, or based on any reason that Sections 11 to 16 say is not a defect, or without first following the complaint, inspection and repair process in Section 13, or based on a statement you know is untrue (for example, claiming you did not authorize a Payment that you did authorize), that is a breach of these terms.

7.3 If you breach Section 7.2 and the Payment is reversed, you agree to pay the Company: (a) the full amount reversed; (b) all chargeback and dispute fees charged to the Company; (c) the Company’s reasonable collection costs; (d) reasonable attorney fees and court costs; and (e) interest on the unpaid amount at the highest rate allowed by Michigan law, starting on the date of the reversal.

7.4 The Company may send any unpaid amount to a licensed collection agency and may file a claim in small claims court or any other court with jurisdiction.

7.5 Knowingly making a false statement to a bank, card issuer or payment company to obtain money may be reported to law enforcement where the law allows. The Company does not offer to give up any report in exchange for payment.

8. Permission to share records

8.1 You authorize the Company to give your bank, card issuer, Square and their agents a copy of these terms, your estimate, contract, change orders, invoices, payment records, signatures, photographs, videos, job notes, text messages, emails and call records connected to the Work, to respond to any dispute.

8.2 You agree that these records are accurate business records of the transaction.

9. Electronic signature and records

9.1 You agree to do business with the Company electronically. Checking the “I agree” box, clicking Pay, typing your name, or signing on a screen is your electronic signature and has the same effect as signing on paper under the federal E-SIGN Act and Michigan’s Uniform Electronic Transactions Act (MCL 450.831 to 450.849).

9.2 The Company may keep electronic records of your acceptance, including the date, time, device information and the terms shown to you.

10. General terms

10.1 Governing law and venue. These terms are governed by Michigan law. Any lawsuit will be filed in the courts for Macomb County, Michigan, unless the law requires otherwise. Either party may use small claims court.

10.2 Severability. If any part of these terms is found unenforceable, that part will be limited to the extent needed and the rest stays in effect.

10.3 Whole agreement. These terms, together with your written estimate, contract, change orders and our written warranty, are the entire agreement about payment. If they conflict about payment, refunds or chargebacks, these terms control, except that your written warranty controls warranty coverage.

10.4 Survival. Sections 5 through 16 continue after the Work is finished and after any Payment.

10.5 No waiver. If the Company does not enforce a term once, it may still enforce it later.

11. What “complete” means

11.1 The Work is complete when the items written in your estimate, contract or change orders have been installed or performed. Completion is measured only against that written scope, not against personal preference.

11.2 Anything not written in the scope is not part of the Work, including, unless written in: lawn, landscaping or sod restoration; matching the color or texture of existing concrete, paint or finishes; drywall, framing, flooring, trim or painting; moving or protecting belongings; and cleaning beyond removing our debris and leaving the area broom-clean.

11.3 You understand that results depend on conditions at your property. The Company does not promise any result that is not written in the scope or in our written warranty. Water, moisture or humidity from sources the Work did not address (for example gutters, downspouts, grading, windows, plumbing leaks, condensation, untreated walls or cracks, or groundwater conditions beyond the written scope) is not a defect in the Work.

12. Dissatisfaction is not a defect

12.1 None of the following is a defect, a failure to provide the Work, or a reason for a refund or chargeback: changing your mind; finding a lower price elsewhere; not liking the look of the standard materials or methods described in your estimate; noise, dust, vibration or disruption that is normal for construction, excavation or waterproofing work; the time the Work took, if it was finished within the time stated or a reasonable time; or disagreeing with a price you approved in writing.

12.2 A claim that the Work is defective must identify a specific item in the written scope that was not performed or not performed in a workmanlike manner, or a failure covered by our written warranty.

12.3 By paying your final invoice, you confirm that the Work was completed as described, except for any specific items you listed in writing to the Company before or at the time of payment.

13. Written complaint, inspection and right to repair

13.1 To make any claim about the Work, you must send the Company a written notice (text or email) that describes the specific problem and includes photos or video of it, within 30 days after you discover it and within any period stated in our written warranty.

13.2 You must give the Company access to your property to inspect the problem within 10 days after your notice, and a reasonable time to repair it, which is 30 days or longer if weather, permits, materials or safety require.

13.3 To the fullest extent the law allows, the Company’s sole obligation and your exclusive remedy for any defect in the Work is, at the Company’s choice: (a) repair; (b) replacement of the defective part; or (c) a refund of the part of the price for the defective part only.

13.4 If you refuse reasonable access, have another contractor change, repair or remove the Work before the Company has inspected it, or alter, damage or tamper with the Work, the Company is released, to the fullest extent the law allows, from any claim about the affected Work, because the evidence needed to judge the claim has been lost.

14. Proof required for a defect claim

14.1 If you claim the Work is defective and the Company disagrees after inspection, you agree to support your claim with a written report from a licensed, independent professional (such as a licensed residential builder, professional engineer or certified home inspector) who has inspected the property, identifies the specific defect, and states that it was caused by the Company’s Work and not by any condition in Section 15.

14.2 Until you provide that report, your claim is not established, and the Payment remains due and owed under these terms.

15. Conditions outside the Company’s control

15.1 The Company is not responsible for problems caused by: conditions that existed before the Work, including those shown in our photos or notes; floods, storms, heavy rain, frost, power outages or other acts of nature; frozen, blocked or disconnected discharge lines; failure to keep power to, maintain, test or replace a sump pump, battery or other equipment; municipal sewer backups or main-line failures; work, changes or damage by you or others; or misuse of the Work.

15.2 Hidden or unknown conditions found during the Work (for example buried debris, rock, unmarked utilities, rotten or failing structures, or water sources not visible before the Work) are not included in the price. The Company will tell you and any extra work will be done only by a written change order.

16. Approvals during the Work

16.1 Your written approvals during the job, including texts or emails such as “looks good”, “go ahead” or “done”, are binding acceptance of the Work or change they refer to.

16.2 If the Company asks you to approve a finished phase of the Work and you do not give a specific written reason for not approving it within 48 hours, that phase is accepted.

16.3 Where the Company sends you completion photos or video, you agree that they fairly show the condition of the Work at completion unless you point out a specific error in writing within 7 days.